Check in: 10:30 am to 12:00 pm and Check Out: 10:00 am The delivery of the hotel room to the guest is from: 12:30 pm to 1:00 pm Otherwise you can store your luggage and use the hotel facilities.
2.IDENTIFICATION:
All guests must present a valid ID. Colombian residents must present their national identity card. For foreigners, the only valid document is a passport. Foreigners and non-resident Colombians are exempt from VAT if the purpose of their trip is leisure or recreational activities as tourists. For this purpose, their passport must be stamped with the PT code and valid for 90 days.
3. MINOR REGISTRATION POLICY:
If you are traveling with your child(ren) under 18 years of age, you must present the minor's identification document (civil registry) that proves the relationship. If the minor(s) are not traveling with their parents, you must submit to reception, in addition to the birth certificate, the parental permission slip. This must be notarized and accompanied by a copy of the identification document of those who gave the authorization. Without this documentation, minors are not permitted to enter the hotel. This is in accordance with the provisions of Law 679 of 2001 - Statute to Prevent the Sexual Exploitation of Children and Adolescents and its concordant regulations.
4. HOTEL INSURANCE:
Pursuant to Article 32 of Law 2068 of 2020, "Tourist accommodation service providers must have a liability insurance policy against damages to guests and third parties." Hotel Múcura Club establishes as MANDATORY policy the acquisition of the hotel insurance policy established in the aforementioned law, for a value of $5,000 per person.
5.ANTI-TOBACCO LAW POLICY:
In accordance with the provisions established in Law 1335 of 2009, our hotel has smoke-free spaces and environments. Consequently, the guest accepts as an obligation to refrain from smoking in the room or any other space, otherwise it constitutes a serious breach of the accommodation contract that gives rise to its termination. If the guest smokes in the room, for each day he does so, he must pay the following items: (I) the cost that the Hotel must incur to deodorize and clean the room, which is estimated at an amount equivalent to USD 100, settled at the representative market rate on the day of payment, and (II) the value of (2) nights at the rate corresponding to your accommodation, since the cleaning and deodorization process implies that the Hotel cannot use the room for the next two (2) nights. If you smoke in any area of the Hotel other than your room, you will be charged the cost of deodorizing and cleaning the area where you smoked, which is USD 100, settled at the representative market rate on the day of payment.
6.AUTHORIZATION FOR THE PROCESSING OF PERSONAL DATA:
I authorize Hotel Múcura Club to process your personal data, which has been provided through various marketing channels such as websites, telephone, among others. The hotel informs you that your personal data will be stored with special care, in accordance with Law 1266 of 2008, Law 1581 of 2012, Decree 1377 of 2013, and other regulations that modify, regulate, or expand the regulations on the matter.
7. PET POLICY:
When making your reservation request, please notify the sales representative that you will be accompanied by a pet (dog or cat). A maximum of one (1) pet per room, weighing up to 15 kilograms, is permitted. The room owner must present the following documents:
I) Current vaccination certificate, specifying the last rabies vaccination, signed by the Veterinarian.
II) Assistance or emotional support dogs must present a certificate duly signed by qualified personnel from the various national or international centers that belong to or are approved by the Colombian Zootherapy Association or by the entity authorized by the Colombian Agricultural Institute (ICA), or whoever acts in its place. (Decree 1079 of 2015).
What you should keep in mind if you bring your pet:
– Do not bring pets that bark constantly, make excessive noise, or are aggressive toward people or other pets.
– Any guest complaint will result in termination of the accommodation contract, without reimbursement of any payment made.
– Pets must be accompanied by their owners at all times.
– Pet food, medicines, and grooming supplies will be the owner’s responsibility.
– Hotel facilities, which are for the exclusive use of guests, should not be used with pets.
– Pets are not allowed on sofas, armchairs, or any furniture in public areas of the hotel. The owner will be responsible for any damage, including damage to furniture, bedding, and/or injuries caused to any person.
– It is the owner's responsibility to pick up pet waste in public areas and in the room. If the pet relieves itself on room furniture, additional charges will be applied at check-out.
– The pet owner is solely responsible for any damage caused to other guests, employees, or third parties within the hotel facilities and releases Hotel Múcura Club from any financial or legal liability.
– The entry of dogs considered potentially dangerous is not permitted (Law 746 of 2002).
8.SUSTAINABILITY POLICY:
At Hotel Múcura Club, we are committed to the sustainable development of our environment, assuming legal obligations regarding environmental, sociocultural, and economic aspects through the continuous improvement of our processes. We implement prevention, control, and improvement measures to minimize the environmental, sociocultural, and economic impact of our operations, raising awareness among our guests, suppliers, and collaborators regarding their sustainable rights and responsibilities.